Contact Information

Last Updated: September 17, 2026

At Eleanor & Cole, we're committed to providing reliable and helpful customer service. If you have any questions about your order, our products, shipping, returns, or anything else, our customer support team is here to help.

Customer Support

Email: support.eleanorcole.store@gmail.com

We aim to respond to all inquiries within 1–2 business days.

Business Hours

Monday – Friday: 9:00 AM – 6:00 PM (Eastern Time)

Saturday & Sunday: Closed

Messages received outside our regular business hours will be reviewed on the next business day.

Before Contacting Us

To help us assist you as efficiently as possible, please include:

• Your full name
• Your order number (if applicable)
• A detailed description of your inquiry
• Photos, if your request involves a damaged, defective, or incorrect item

Thank You

Thank you for choosing Eleanor & Cole. We appreciate your business and look forward to assisting you.