Refund & Return Policy

Last Updated: September 17, 2026

At Eleanor & Cole, your satisfaction is important to us. If you're not completely satisfied with your purchase, we're here to help.

Returns

We accept returns within 14 days of receiving your order.

To be eligible for a return, items must:

• Be unused and in their original condition.
• Be returned in their original packaging.
• Include all original tags and accessories.
• Be accompanied by proof of purchase.

To start a return, please contact us at support.eleanorcole.store@gmail.com with your order number and reason for the return.

If your return is accepted, we will provide instructions on how and where to send your package. Items returned without prior approval may not be accepted.

Non-Returnable Items

The following items cannot be returned:

• Items showing signs of wear or damage caused by the customer.
• Gift cards.
• Personalized or customized products.

If you are unsure whether your item is eligible for a return, please contact us before sending it back.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method. Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider.

Original shipping charges are non-refundable unless the return is due to an error on our part or the product arrived defective, damaged, or incorrect.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery so we can review the issue.

Please include:

• Your order number.
• Photos of the item.
• Photos of the packaging.
• A brief description of the issue.

Once reviewed, we will work with you to provide an appropriate resolution, which may include a replacement or refund.

Exchanges

We currently do not offer direct exchanges.

If you would like a different size, color, or product, please return the eligible item according to this policy and place a new order.

Return Shipping

Customers are responsible for return shipping costs unless the item arrived defective, damaged, or incorrect.

We recommend using a trackable shipping service when returning an item, as we cannot guarantee receipt of packages sent without tracking.

Please do not send a return before contacting us and receiving return instructions.

Contact Us

If you have any questions about returns or refunds, please contact us:

Eleanor & Cole
Email: support.eleanorcole.store@gmail.com