Privacy policy

Privacy Policy

Last Updated: September 17, 2026

At Eleanor & Cole, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, make a purchase, contact us, or otherwise interact with our services.

Information We Collect

Depending on how you interact with our store, we may collect information such as:

Your name
Email address
Phone number
Shipping and billing address
Order and purchase information
Payment-related information processed by our payment providers
Customer service communications
Device and browser information
IP address
Website activity and interaction data
Cookies and similar technologies

Some information is provided directly by you, while other information may be collected automatically when you use our website.

How We Use Your Information

We may use your information to:

Process and fulfill your orders
Process payments and transactions
Provide order confirmations, shipping updates, and tracking information
Provide customer support
Communicate with you regarding your orders or inquiries
Improve our website, products, and shopping experience
Detect and prevent fraud, abuse, and unauthorized transactions
Analyze website traffic and performance
Support advertising and marketing activities
Comply with applicable legal and regulatory obligations
Send promotional communications when you have chosen to receive them

Payment Information

Payments are processed through third-party payment providers.

Eleanor & Cole does not directly store your full credit or debit card details. Payment information is handled by the payment providers used during checkout in accordance with their own privacy and security practices.

Cookies and Similar Technologies

We and our service providers may use cookies and similar technologies to operate and improve our website.

These technologies may be used to:

Remember your preferences
Maintain website functionality
Understand how visitors interact with our store
Analyze website traffic and performance
Measure the effectiveness of advertising
Personalize certain aspects of your shopping experience

Depending on your location, you may be able to manage certain cookie preferences through our website or your browser settings.

Please note that disabling certain cookies may affect some website features.

How We Share Information

We may share personal information with trusted third parties when necessary to operate our business and provide our services.

These may include:

Shopify and ecommerce service providers
Payment processors
Suppliers and fulfillment partners
Shipping and delivery providers
Analytics providers
Advertising and marketing platforms
Customer service and business technology providers
Professional or legal service providers when necessary

We only share information as reasonably necessary for these providers to perform their services or as required by law.

Advertising and Analytics

We may use advertising and analytics services to understand how visitors use our website, measure advertising performance, and improve our marketing.

These services may use cookies or similar technologies to collect information about interactions with our website.

Your ability to control certain advertising or tracking technologies may depend on your location, browser, device, and available privacy settings.

Data Security

We take reasonable administrative and technical measures to help protect personal information.

However, no method of transmission over the internet or electronic storage can be guaranteed to be completely secure.

Data Retention

We retain personal information for as long as reasonably necessary to provide our services, maintain business and transaction records, comply with legal obligations, resolve disputes, and protect our legitimate business interests.

Retention periods may vary depending on the type of information and applicable legal requirements.

Your Privacy Rights

Depending on where you live, applicable privacy laws may provide you with certain rights regarding your personal information.

These may include the right to:

Request access to your personal information
Request correction of inaccurate information
Request deletion of certain personal information
Withdraw consent where applicable
Opt out of certain marketing communications
Request information about how your personal information is used or shared

To submit a privacy request, please contact us using the information provided below.

We may need to verify your identity before completing certain requests.

Children's Privacy

Our website and services are not directed toward children, and we do not knowingly collect personal information from children in violation of applicable law.

Third-Party Links

Our website may contain links to websites or services operated by third parties.

We are not responsible for the privacy practices of third-party websites, and we encourage you to review their privacy policies before providing personal information.