Shipping policy

Shipping Policy

Last Updated: September 17, 2026

Thank you for shopping with Eleanor & Cole. We are committed to providing a reliable and transparent shipping experience.

Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully confirmed.

Orders are generally not processed or shipped on weekends or public holidays.

During periods of high demand, processing times may occasionally be slightly longer.

Estimated Delivery Times

For orders shipped within the United States, estimated delivery is typically:

10–20 business days after processing.

Please note that delivery times are estimates and not guarantees. Delivery may occasionally be affected by carrier delays, weather conditions, customs processing, transportation disruptions, or other circumstances outside our reasonable control.

Shipping Costs & Free Shipping

Shipping costs, when applicable, are displayed at checkout before you complete your purchase.

We currently offer Free Shipping on orders above $49.99 within eligible shipping destinations.

Orders that do not qualify for free shipping will have any applicable shipping charges displayed at checkout.

Order Tracking

Once your order has been shipped and tracking information becomes available, you will receive a shipping confirmation email with your tracking details.

Please allow up to 48 hours after receiving your tracking information for tracking updates to appear.

Multiple Packages

Depending on product availability and fulfillment location, items from the same order may occasionally be shipped separately.

If your order is sent in multiple packages, you may receive separate tracking information for each shipment.

Incorrect Shipping Information

Customers are responsible for providing complete and accurate shipping information at checkout.

If you notice an error in your shipping information, please contact us as soon as possible at support.eleanorcole.store@gmail.com.

Once an order has entered processing or has been shipped, we may not be able to modify the delivery information.

Additional shipping costs resulting from incorrect or incomplete information provided by the customer may be the customer's responsibility where applicable.

Delayed Packages

Occasional shipping delays may occur due to circumstances outside our reasonable control.

If your package has not arrived within the estimated delivery timeframe, please contact us so we can review the available tracking information and assist you.

Lost Packages

If tracking information indicates a potential delivery issue or your package appears to be lost in transit, please contact us at support.eleanorcole.store@gmail.com.

We will review the available shipping information and work with the shipping provider or fulfillment partner when appropriate to determine the next steps.