Terms of service

Terms of Service

Last Updated: September 17, 2026

Welcome to Eleanor & Cole. These Terms of Service govern your use of our website and services. By accessing our website or placing an order, you agree to these Terms of Service.

Please read these terms carefully before using our website or making a purchase.

1. General

By using this website, you confirm that you are at least the age of majority in your state, province, or country of residence, or that you have permission from a parent or legal guardian where required.

You agree not to use our website or services for any unlawful, fraudulent, or unauthorized purpose.

We reserve the right to refuse or restrict service when reasonably necessary, including in cases involving suspected fraud, abuse, unauthorized activity, or violations of these Terms.

2. Products

We make reasonable efforts to display product descriptions, images, colors, specifications, and other information as accurately as possible.

However, colors and appearance may vary depending on your device, display settings, lighting, and other factors.

Product availability is not guaranteed. We may modify, discontinue, or update products and product information when necessary.

3. Pricing

Unless otherwise stated, prices displayed on our website are listed in U.S. Dollars (USD).

Prices and promotions may change from time to time.

We make reasonable efforts to ensure pricing information is accurate. If an obvious pricing or product information error affects an order, we may contact you to resolve the issue or cancel the affected order and issue a refund when applicable.

4. Orders

Submitting an order does not guarantee that the order will be accepted or fulfilled.

We may cancel or limit an order when reasonably necessary, including when:

A product is unavailable.
Payment cannot be successfully processed.
Order information appears incomplete or incorrect.
Fraudulent or unauthorized activity is suspected.
An obvious pricing or product information error has occurred.

If we cancel an order after payment has been successfully processed, the applicable amount will be refunded to the original payment method.

Customers are responsible for providing accurate billing, shipping, and contact information when placing an order.

If you notice an error in your order information, please contact us as soon as possible.

5. Payments

Payments are processed through third-party payment providers.

Eleanor & Cole does not directly store your complete credit or debit card information.

By submitting payment information, you represent that you are authorized to use the selected payment method.

6. Shipping and Delivery

Orders are processed and shipped according to our Shipping Policy.

Delivery dates and shipping times are estimates and may be affected by circumstances outside our reasonable control, including carrier delays, customs processing, severe weather, transportation disruptions, and other logistical events.

Customers are responsible for providing complete and accurate delivery information.

Please review our Shipping Policy for additional information regarding processing, delivery, and tracking.

7. Returns and Refunds

Returns, refunds, damaged products, and eligible return requests are handled according to our Refund & Return Policy.

Please review that policy before placing an order.

8. Intellectual Property

Website content, including our branding, logos, original text, graphics, website design, and other materials owned or licensed by Eleanor & Cole, is protected by applicable intellectual property laws.

You may not reproduce, distribute, modify, or commercially exploit protected content without authorization from the applicable rights holder.

9. Third-Party Services and Links

Our website may use or contain links to services provided by third parties, including payment, shipping, analytics, and other ecommerce service providers.

Third-party services may be subject to their own terms and privacy policies.

Eleanor & Cole is not responsible for the independent practices or content of third-party websites that we do not control.

10. Prohibited Uses

You may not use our website or services to:

Violate applicable laws or regulations.
Engage in fraudulent or deceptive activity.
Attempt to interfere with the security or operation of the website.
Introduce malicious code or other harmful technology.
Collect or misuse information belonging to other users.
Infringe intellectual property or other legal rights.

We may restrict access to our services when these Terms are violated.

11. Limitation of Liability

To the maximum extent permitted by applicable law, Eleanor & Cole will not be responsible for indirect, incidental, special, or consequential losses arising from the use of our website or services.

Nothing in these Terms is intended to exclude or limit rights or liabilities that cannot legally be excluded or limited under applicable law.

12. Privacy

Your use of our website is also subject to our Privacy Policy, which explains how personal information may be collected, used, and shared.

13. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes to our services, business practices, or legal requirements.

Updates will be posted on this page with a revised Last Updated date.

Your continued use of the website after an update constitutes acceptance of the revised Terms where permitted by applicable law.

14. Governing Law

These Terms will be governed by and interpreted in accordance with the laws applicable to Eleanor & Cole and its operations, subject to any mandatory consumer protection rights that may apply based on the customer's location.